Content

• Practical techniques to improve verbal and non-verbal communication

• Structuring clear, impactful messages

• Tips for creating effective visual presentations across different media

• Facilitated opportunities to practise and refine presentation skills

• Personalised feedback and coaching throughout the course

Outcomes

• Greater confidence when presenting and influencing

• Improved clarity and impact in communication

• A more polished and adaptable presentation style

• Practical tools leaders can apply immediately in real-world situations

Content

• Core principles of effective feedback

• How personal preferences and identity influence feedback

• A simple, best-practice framework for giving and receiving feedback

• Techniques to respond well to feedback, even when it’s difficult

• Opportunities to practise feedback skills in realistic scenarios

Outcomes

• Greater confidence in both giving and receiving feedback

• Stronger, more open working relationships

• Improved ability to have honest conversations without damaging trust

• A practical toolkit leaders can use immediately at work

Course Content

• What makes conversations difficult and why they are often avoided

• A practical structure for planning and leading challenging conversations

• Techniques to stay calm and constructive during high-stakes dialogue

• Exploration of different conflict styles

• Time to reflect on personal communication habits and practise new approaches

Outcomes

• Greater confidence in handling sensitive issues

• Clearer, more effective communication under pressure

• A personal strategy for managing conflict at work

• Stronger relationships built through open, respectful dialogue