We develop leaders to elevate team performance through improving employee experience, feedback & culture
Grow your leaders
Develop your teams
Build your culture
In a technology driven world, the ability to lead in a human and relatable way matters more than ever
Successful organisations elevate levels of performance by developing:
Human interactions from leaders that improve employee experience
Leaders who enable team performance by using feedback and coaching
Intelligent feedback cultures where people are able to perform at their best
Our courses and approach are grounded in people science, delivered on-line and facilitated by experts
Leaders that sustain high performance by enabling their teams
Intelligent, feedback-rich cultures that foster high performance
Human leadership that that enables success through feedback and influence
How high is your
?
What our clients say
Develop
and elevate team performance through improving employee experience, feedback & culture
Grow your leaders
Develop the behaviours that make leadership and collaboration effective at every level
Develop your teams
Build momentum, ownership, and sustainable performance in dynamic teams
Build your culture
Shape organisational culture and create a space where people feel safe to grow
Our courses
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Content
Practical techniques to improve verbal and non-verbal communication
Structuring clear, impactful messages
Tips for creating effective visual presentations across different media
Facilitated opportunities to practise and refine presentation skills
Personalised feedback and coaching throughout the course
Outcomes
Greater confidence when presenting and influencing
Improved clarity and impact in communication
A more polished and adaptable presentation style
Practical tools leaders can apply immediately in real-world situations
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Content
Core principles of effective feedback
How personal preferences and identity influence feedback
A simple, best-practice framework for giving and receiving feedback
Techniques to respond well to feedback, even when it’s difficult
Opportunities to practise feedback skills in realistic scenarios
Outcomes
Greater confidence in both giving and receiving feedback
Stronger, more open working relationships
Improved ability to have honest conversations without damaging trust
A practical toolkit leaders can use immediately at work
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Course Content
What makes conversations difficult and why they are often avoided
A practical structure for planning and leading challenging conversations
Techniques to stay calm and constructive during high-stakes dialogue
Exploration of different conflict styles
Time to reflect on personal communication habits and practise new approaches
Outcomes
Greater confidence in handling sensitive issues
Clearer, more effective communication under pressure
A personal strategy for managing conflict at work
Stronger relationships built through open, respectful dialogue
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Course Content
How learning supports high-performance leadership
Reflection on current learning habits and challenges
Identifying personal strengths and the value leaders bring to others
Exploring future development needs and creating a growth plan
A practical toolkit for continuous, self-directed learning
Outcomes
A clearer understanding of how to learn and grow effectively
Increased self-awareness and motivation to develop
A personal approach to learning in a changing workplace
Practical steps to build capability and confidence over time
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Content
The role of storytelling in leadership and business communication
Universal story structure and storytelling building blocks
How to craft memorable stories for different audiences and media
Using personal experiences to build connection and credibility
Time to practise, refine, and receive feedback on storytelling techniques
Outcomes
Greater confidence in using stories to influence and inspire
Clear understanding of how to structure effective business stories
A more personal and engaging communication style
Tools to bring clarity and impact to messages in meetings, presentations, and leadership moments
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Content
Core coaching skills and how to apply them in day-to-day leadership
Using the GROW model and SMART goals to guide development
Planning and delivering effective coaching conversations
Understanding when to coach vs. when to direct
Opportunities to practise and reflect on coaching techniques
Outcomes
Stronger coaching mindset and communication skills
Greater confidence in supporting team development
Practical tools to improve performance through coaching
Better results from everyday conversations
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Content
What defines team performance and common obstacles to success
Five key tools for driving team clarity, connection, and accountability
Understanding group dynamics and psychological needs
Linking leadership behaviour to team outcomes
Simple frameworks that can be applied immediately
Outcomes
A clearer understanding of what high performance looks like
Practical tools to improve how teams work together
Stronger leadership behaviours that support team success
Increased ability to create motivation, focus, and follow-through
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Content
Practical foundations of workplace well-being and personal resilience
The role of purpose, flow, and psychological safety
Identifying and addressing thinking patterns that hinder performance
Building a personal well-being toolkit
Developing strategies to stay focused and energised at work
Outcomes
Improved self-awareness and emotional regulation
A personalised strategy for sustaining performance and energy
Stronger resilience and adaptability
Better understanding of how well-being drives team and individual success
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Content
What psychological safety is—and why it matters
The link between psychological safety and outcomes like trust, learning, and performance
How it differs from concepts like trust and openness
Leadership behaviours that foster or hinder psychological safety
Strategies to improve psychological safety, including in hybrid teams
Outcomes
A clear understanding of psychological safety and its impact
Insight into how leadership affects team trust and openness
Practical steps to create safer, more inclusive team environments
Greater awareness of group dynamics that support performance and learning
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Content
Key concepts: diversity, equity, inclusion, bias, allyship, and belonging
The business case for DEI and its relevance to leadership
Exploring personal biases and leadership behaviours
Identifying organisational barriers and how to address them
Reflecting on individual and collective responsibility for inclusion
Outcomes
A clear understanding of DEI concepts and their workplace impact
Greater self-awareness and confidence in inclusive leadership
Practical steps to reduce bias and foster inclusion
Tools to support fairer, more inclusive team environments
Case studies
Case study text here
The courses are designed for managers and leaders in different roles, levels, markets, and locations, promoting peer-to-peer learning as well as learning from the course material and activities. Underpinned by the latest theories on effective learning, the courses provide a rich, engaging and practical experience.
Case study text here
The courses are designed for managers and leaders in different roles, levels, markets, and locations, promoting peer-to-peer learning as well as learning from the course material and activities. Underpinned by the latest theories on effective learning, the courses provide a rich, engaging and practical experience.
Case study text here
The courses are designed for managers and leaders in different roles, levels, markets, and locations, promoting peer-to-peer learning as well as learning from the course material and activities. Underpinned by the latest theories on effective learning, the courses provide a rich, engaging and practical experience.
How the courses work
The courses are designed for managers and leaders in different roles, levels, markets, and locations, promoting peer-to-peer learning as well as learning from the course material and activities. Underpinned by the latest theories on effective learning, the courses provide a rich, engaging and practical experience.
Our courses comprise a combination of high-quality facilitated group sessions, self-paced e-learning delivered via email, and between-session tasks. All courses are predominantly skills-based, combining easy to apply theory and frameworks. We build in clear teaching of skills and opportunities for practise.
A typical course is comprised of up to 12 participants, 9 hours facilitated on-line time over 4 sessions with 2 hours off-line bite-sized learning for session review and preparation.
Courses from £12,000 for 12 participants.
Your lead facilitators
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Rob Browton
FACILITATOR & TRAINER
Rob is an experienced business psychologist specializsng in measuring and transforming workplace culture. As co-founder of Feedback Works and founder of Blue Provident, Robert brings over 20 years of expertise in employee research, organizational development, and leadership facilitation. His approach combines psychological insight with practical tools to help leaders and teams foster trust, enhance communication, and build inclusive, high-performing cultures.
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Sam Dawson
FACILITATOR & TRAINER
Sam is a business psychologist, consultant and facilitator with a background as a senior leader in global organisations. He specialises in creating practical, people-focused learning experiences that build confident leadership, communication, and team effectiveness. Sam combines behavioural insight with real-world understanding to help organisations develop skills that make a lasting difference.