We’d love to be your Qualtrics partner!
Find out more about working with XM Works to get the very best from Qualtrics
How XM Works will help as your partner
We are an accredited Qualtrics Partner Network (QPN) partner and have been delivering EX implementations for over six years. We’re here to deliver specialist advice, support you where you most need it and to keep things simple and impactful.
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Feedback Works is an accredited Qualtrics Partner Network (QPN) member, meaning we have been vetted for deep platform expertise and domain knowledge. We not only know how to configure and optimise Qualtrics solutions in the contect of your experience (EX) strategy. We can work with you to:
Design sophisticated EX programs tailored to business needs.
Maximise platform value by setting up best-in-class listening architectures (e.g., engagement, lifecycle, pulse surveys).
Translate insights into action, ensuring your EX program drives real change.
In short, Feedback Works ensures that you won't just collect feedback — you will derive meaningful, actionable insights aligned with your strategic goals.
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Feedback Works stands out by offering full-cycle support — from initial consultation and survey design to post-survey analysis, action planning, and ongoing optimisation.
We don't just launch a survey and walk away. We:
Co-create programs that resonate with both employees and leadership.
Provide advisory services on culture, leadership behaviors, and employee engagement strategies.
Deliver practical reporting and action tools that help managers and HR teams actually move the needle on experience metrics.
This commitment to practical results — not just pretty dashboards — sets Feedback Works apart from the rest.
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We are experts at keeping things simple yet powerful. Instead of overwhelming you with jargon or complicated processes, we:
Design intuitive EX programs that are easy for HR teams, leaders, and employees to understand and engage with.
Focus on what matters most — the right questions, the right audiences, and the right actions — without unnecessary bells and whistles.
Streamline Qualtrics deployments so that the technology feels seamless and works as you need.
This means faster time-to-value, higher participation rates, and more focus on improvement rather than administration.
More about Employee Experience
Watch this short video from Qualtrrics to understand what Employee Experience is, and how to best use it in your organisation.
How XM Works will improve your Employee Experience
Sam Dawson of XM Works explains more about how the Value Method is helping organisations with EX.
The five elements that make Employee Experience a success
Design your EX strategy
Design your EX survey
Run a survey programme
Gain insights from results
Get better with feedback
About working with XM Works
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There are several key stages to a project, and we’ll be here to help every step of the way. Much of it is templated, or we design bespokely for you. The stages include:
Survey Design
Dashboard Design
HRIS Integration
Survey Live
Dashboard Roll-out
Insight presentation
Action planning
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The Qualtrics platform is a powerful and adapatable tool. Many of our clients choose to use the platform in a very simple and easy way. If you need to grow your listening programme and add additional features, Qualtrics also has the power to do that. We’re here to help that journey.
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Qualtrics can integrate with any HRIS system, either via an out-of-the-box connector or via SFTP. We’re here to help the process.
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The survey build is entirely flexible. Use your existing questions, the Qualtrics EX25, Qualtrics benchmark questions, or anything else. Or a combination of all of those. We will help design a great survey through our proven survey design workshop process.
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We have a huge amount of experience in hierarchy design. We’ll take you through a simple process of building a hierarchy to drive the right insights to the right leaders.
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Qualtrics has out-of-the-box dashboards or we can design one to meet the needs of you users and stakeholders. We have a tried and tested workshop to get to a great result.
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Yes, just let us know and we’ll run you through a demo.
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The days of long and complex survey processes are over! With pre-designed content we can survey for you very quickly.
About your project
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There will be no clunkiness! Working with a partner is a tried and tested way of getting the best from the Qualtrics platform. We’ve been doing that for 6 years for our clients, helping them focus on what matters from EX survey. The Qualtrics platform is yours under license and we’re here to help get things set up and make sure your project runs smoothly and you have the right levels of people science and insight to make real change from your survey results.
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We love to talk! We will help you with any questions and will be your main point of contact throughout the project. If needed Qualtrics have a wealth of technical support and People Science content too.
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We have worked together for 6 years and have implemented hundreds of EX projects.
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Yes, the EX25 is scientically backed, check it out here.
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Qualtrics has a great EX benchmarking, powered by the world’s largest experience database. There is rarely a survey question we can’t benchmark. Find out more here.
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Qualtrics is the leader in AI for EX with the world’s biggest experience database. Use Qualtrics AI to analyse your results, tell you what to action, and even write communications from leadership to the business.
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Yes absolutely! We’re here to support as needed but you can also learn Qualtrics yourself through their fantastic Basecamp programme. Feedback Works can also help you become trained on the platform via our bite-sized learning courses.
About our partnership
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